Privacy Policy

Collection of Personal Data
We collect the information you give us when you use our Web Site. You may use this Web Site to register to receive additional information or products from us. When you register, we ask you for contact information like your name, postal address, and e-mail address.

We sometimes supplement the information that you provide with information that is received from third parties. For instance, if inaccurate postal or zip codes are received, we will use third party software to fix them.

Marketing Communication Policy
CyFrame sends promotional e-mail only to:

– our customers
– people who have given consent to CyFrame to receive promotional e-mail
– people on rented e-mail lists who have given permission to the list owner to receive third-party promotional e-mail
– people who have not opted out after having received promotional e-mail from us.

CyFrame employs a third-party e-mail marketing platform that helps to ensure that we provide relevant information and services to the people on the mailing list. The marketing platform:

– offers a central location for people to opt out of CyFrame promotional mailings
– tracks which promotional e-mails are delivered, opened, and responded to and whether respondents subsequently visit the CyFrame web site

In each promotional e-mail, we provide an easy and clear way to opt out of future CyFrame e-mail. Opt-out requests using the opt-out link in our e-mails are processed automatically and go into effect immediately. Opt-out requests sent by e-mail are processed within 10 business days.

When sending e-mail to rented e-mail lists, we suppress addresses of those people who have opted out of CyFrame e-mail in the past.

We always disclose our identity in mass e-mail communications, including the address of our headquarters location, and we always identify our mass, promotional e-mail as advertisements.

We never use deceiving header information or subject lines.

We never send mass, promotional e-mail to e-mail addresses “harvested” from websites.

We never, under any circumstances, rent or sell e-mail addresses to any other company or individual.

When capturing e-mail addresses via our Web forms, we always provide the opportunity to opt out of promotional e-mail.

When coordinating with our resellers for the purpose of follow-up on sales inquiries made to us, we provide full contact information of the inquirer to the reseller, including e-mail address, so the reseller can follow up on the inquiry.

Our marketing e-mail policy and practice fully conforms to the United States Federal “CAN SPAM” act that went in to effect on January 1, 2004. Note that some regions such as the European Union have different e-mail laws and guidelines, and CyFrame conforms to local laws in those cases. We welcome and encourage your thoughts on this policy at

Use of Personal Data
We process your Personal Data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for Personal Data, we tell you the purposes for which we will process that data. Some of these purposes include the following:

– We may contact you occasionally to inform you of new services we will be providing, or special offers, events or articles we think will be of interest to you.
– We may send you regular updates by e-mail or by post on CyFrame organised or related events.
– We may send you requested product information and promotional material.
– We may use your Personal Data for marketing purposes and market research.
– We may use your Personal Data internally to help us improve our products and services and to help resolve any problems.

Disclosure of your Personal Data
We do not share, sell, or distribute your Personal Data with unrelated third parties, except under these limited circumstances:
Personal Data may occasionally be transferred to third parties who act for or on behalf of CyFrame, or in connection with the business of CyFrame for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your Personal Data in order to handle our mailings on our behalf.

We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this Web Site, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganization, dissolution, or similar event.

Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data.

Data Integrity and Security
We strive to maintain the reliability, accuracy, completeness, and currency of Personal Data in our databases and to protect the privacy and security of our databases. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

Our servers and our databases are protected by industry-standard security technology, such as industry-standard firewalls and password protection.

The employees who have access to Personal Data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration, or destruction of data, we try to prevent such unfortunate occurrences.

Data Access and Corrections
Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you. We will also correct, amend, or delete any Personal Data that is inaccurate and notify any third-party recipients of the necessary changes.

If you wish to access or correct your Personal Data, please write to our data protection officer at CyFrame 9800 Boulevard Cavendish, suite 210
Montreal, QC H4M 2V9 or email us at We do not charge for complying with a correction request, however, for all other requests, we may charge a small fee to cover its costs. Requests to delete Personal Data are subject to any applicable legal and ethical reporting or document retention obligations imposed on CyFrame.

Anonymous data collected through this Web Site
In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our Web Site. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our Web Site.

We use this anonymous data to improve the content and functionality of this Web Site and our e-mail updates, to better understand our customers and markets, and to improve our products and services.

In order to collect the anonymous data described in the preceding paragraph, we may use “cookies” that collect the first level domain name of the user (for example, if your e-mail address is “,” the cookie collects the “” portion of your e-mail address) and the date and time you accessed this Web Site.

We also use your IP address to help diagnose problems with our server and to administer our Web Site. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information, such as determining how many of our visitors are from outside of the US.

We may also perform IP lookups to determine which domain you are coming from (i.e.,, to more accurately gauge our users’ demographics.

We do not knowingly collect Personal Data from children or minors. If you are a child or minor, please do not give us any Personal Data. If you have reason to believe that a child has provided us with their Personal Data, please contact us and we will endeavor to delete that information from our databases.

Links to other web sites
This Privacy Policy applies only to and to other CyFrame URLs through or from which you have reached this Web Site. This Web Site contains hyperlinks to web sites that are not operated by CyFrame. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party web sites or any association with their operators. We do not control these web sites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.

Transfer of Data Abroad
CyFrame is a global enterprise and has partners and databases in different countries. We may, from time to time, transfer your Personal Data to one of our partners in another country. If the level of privacy protection in a country does not comply with recognized international standards, we will ensure that data transferred to our databases in that country are adequately protected and that the transfer of data to third parties in such countries is made pursuant to a contract or other measures providing adequate protection.

Of course, the Internet is made up of a large number of international connections. If you are visiting this Web Site from a country other than the country in which our server is located (currently, Canada), the various communications will necessarily result in the transfer of information across international boundaries. By visiting this Web Site and communicating electronically with us, you consent to these transfers.

Governing Law
This privacy policy forms part of our Web Site Terms of Use and as such shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada. You agree to submit any dispute arising out of your use of this Web Site to the exclusive jurisdiction of the courts of Quebec, Canada.

If you have any questions about this Privacy Policy or concerns about the way we process your Personal Data, please contact us by e-mailing us at

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